Booking Terms and Conditions

         

Click here to print terms and conditions for booking our villa

BOOKINGS

The signing of the booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list)

No all male parties or parties of guests who are all under the age of 21 will be accepted. No pets allowed. For the comfort of guests this is a no smoking villa, however it is permitted on the patio area.

To ensure comfort, security and peace of mind our home is registered with the state authorities and is in full compliance with all relevant legislation.

RENTAL PERIOD

The rental period generally consists of a Saturday to Saturday booking, however other periods are occasionally available (please ask for details). Midweek bookings may incur a 10% surcharge. Stays of five nights or less will attract a cleaning fee of £50. The cleaning fee is not charged to the guest for stays of longer than five nights. The villa is available for occupation from 4.00pm local time on the day of arrival and is to be vacated by 10.00am on the morning of departure. Vacating after 10.00am may incur a charge equivalent to one days accommodation cost unless previously agreed with the owner. Guests can arrange to arrive earlier or depart later if the villa is not already reserved for other guests.

PAYMENT

Together with your completed booking form, a non-refundable deposit of £100 per week of your stay is due within seven days of your provisional booking (i.e. a two week stay requires a £200 deposit). Upon receipt of your deposit we will send you confirmation of your booking. Payment of the balance, plus the refundable security deposit is due eight weeks prior to your arrival date. Upon receipt we will send directions and lock box number to your villa.

PLEASE NOTE: We are unable to accept payment by credit or debit cards.

SECURITY DEPOSIT

The client is solely responsible for any damage or breakages that may be caused to the property or its contents during your stay. We require a refundable security breakage deposit to be paid at the time of your final payment. This deposit will be repaid to your party by cheque as soon as the management company has reported no damage and that you have returned the keys. Our local management company checks our home before your arrival and after your departure and will advise us of any faults. This may include additional cleaning costs for spillages or stains. We retain the right to retain the security deposit (either in part or full) to cover damage or non return of keys. Receipts for repairs / replacements will be provided in the unlikely event that such retention of the security deposit is required. We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within fourteen days of being served notice of this. Florida has a sub tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added cost for pest control services incurred for lack of care may be passed to you.

Smoking is not permitted in any room of the house, including, but not restricted to, the garage, the bathrooms, the bedrooms or the living, dining or cooking areas. Smoking in the house will result in the loss of all of the security deposit plus any additional costs to cover cleaning, repairs or redecoration brought as a result of smoking.

CANCELLATION BY GUESTS

In the event of cancellation by the guests regrettably the following costs will apply:

Cancellation Notice

Cancellation Cost

    8 or more weeks before departure Initial deposit only
    6 to 8 weeks before departure 50% of the rental fee
    2 to 6 weeks before departure 75% of the rental fee
    less than 2 weeks before departure 100% of the rental fee

Failure to pay the final balance by the due date (eight weeks prior to departure) may result in loss of the booking and deposit. If we do not receive the payment we will endeavor to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.

We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.

CANCELLATION BY THE OWNERS

In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However, the management company will always seek to relocate your booking to a villa of a similar or superior standard. Force Majeure; The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners’ control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.

SAFETY & SECURITY

To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property. The swimming pool is used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times while in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items provided. In line with Florida law a retractable safety fence is in place around the pool. This is to ensure children cannot enter the pool without the knowledge of the adults in the party. The guests are solely responsible for the correct use of this important safety device.

COMPLAINTS

In the unlikely event of a problem arising while you are on holiday (relating to our villa) you should immediately contact our management company who will seek to resolve the matter speedily. Your satisfaction with our villa is paramount to us and should you consider that the matter is of a serious nature, we ask you to contact us directly within fourteen days of your departure from our villa. However, if the problem has not been reported to the management company then we cannot accept any responsibility.

DISCLAIMER

Liability - The property is privately owned and neither the owners nor the management personnel accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.

The owners and their agents reserve the right of entry at any time. (This includes such workers as pool maintenance, gardeners etc)

Brochure description: whilst all information supplied in the brochure is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.

LAW

This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Click here to print terms and conditions for booking our villa

        

Contact the owners ( Des & Samantha ) in the UK 


E-mail info@5bedvilla.com  

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Telephone +44(0)1422 258554


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